This tool was developed to guide and support providers in the aged care sector to deliver accessible and inclusive care services for older people who are at risk of homelessness or are homeless. It contains six sections of resources, activities, case studies and practical strategies to support staff in their professional development to work well with older people. The resource provides links between the aged care sector and the housing sector and compliments the commonwealth governments aged care quality standards and the 2017 diversity framework.

Section 1 : Why is it Important to know more about Homelessness?

Why understanding the lived experience of homelessness for older people is important to the age care sector.

Section 2 : What is homelessness?

How the stigma of homelessness impacts on our values and preconceptions.

Section 3 : Who are the population groups more at risk of becoming homeless and why?

Identifying the potential impacts of homelessness within Diverse communities. (as listed in the Commonwealth Diversity Framework 2017).

Section 4 : What are the challenges in identifying & addressing homelessness issues?

 Influencing your practice into understanding and action.

Section 5 : What housing and support services are available to older people?

Where to seek support and assistance.

Section 6 : What can Support at Home Program staff do to make their services inclusive for people who are homeless or at risk of homelessness?

Linking practice with quality standards and accreditation.